| 1. |
Speed
and reliability are critical to the success of your
new web site |
We
have an independent
company regularly monitor
our servers - click
here to
see a recent set of results.
Most
companies order these monitoring reports - but won't show
them to you!
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At
The Web Site Hosting Company UK, we pride ourselves on the
performance of our systems.
We
have multiply redundant OC-12 connections direct to the
backbone of the internet. Each of these connections is 12
times faster than the T1 connections that many hosting companies
use and 350 times as fast as ISDN! The 'multiply redundant'
connections mean that even if one link fails, your site
is still visible.
Why
trust your site to a company that offers 99% reliability
- that would mean that your site could be inaccessible for
nearly 8 hours every month!
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| 2. |
Instant
account setup - within minutes of your order |
Your
username and
password will be sent to
you less than 2 minutes
after you order!
Expect
to wait 2-5 days with other companies
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We
know that once you've decided on your domain name and chosen
a hosting company, you'll be keen to get started right away!
Our
processing system will have your account set up within a
couple of minutes of your order and will send your username
and password to you via e-mail immediately.
Your
domain name is ordered electronically at the same time -
and most new names are ready in about 4 hours.
A
VAT receipt will be sent to you electronically with your
order confirmation.
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| 3. |
We
offer fast, courteous and helpful support to get you
going |
It's
nothing more than good business sense that we want you to
be happy with our service - that's why we keep our customers
and get plently of business from referrals... click
here to see what our customers say.
Others
leave you sitting in a telephone queue for support or ignore
your emails. You'll just have to imagine what their customers
say to them!
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It's
one of the curses of the web hosting industries... many
companies are happy to take your money - but not so fast
at making sure that you are happy with the service!
This
simply doesn't make good business sense apart from anything
else... We want you to be just as happy with us in a year's
time when your hosting facilities are due for renewal. The
proof of this philosophy is that we retain a (much) higher
ratio of our customers than almost any other hosting company
in the business.
Part
of good support is also making sure that our systems are
easy to use and understand in the first place - after all,
if you have to ask for help, in some ways we've already
failed.
We
aim to respond to your queries within 4 hours (business
hours) - most are dealt with much faster. Almost all issues
are dealt with at that first response. Out of hours, our
service technicians monitor our support service 24 hours
a day - even at the weekend - and will always try to help
with your questions.
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| 4. |
One
price for the whole package - with no 'little extra'
surprises... |
There
are no 'little extras' to pay for - our standard hosting
account includes everything you'll need for your site. E-mail,
web statistics, your own online control-panel and compatibility
with Microsoft Frontpage if you need it.
Most
companies present you with an extra list of charges for
things that really should be included for free.
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We've
designed our standard package in a way that means you won't
end up having to pay for those 'little extras'. We include
everything that you need to get your site up and running
as part of the standard package - even a free domain name.
Beware of other companies offering free domain names:
When we say free, we mean exactly that - we pay your domain
registry fees as well - and the domain name is yours to
keep. Forever.
CGI-BIN
access is included, as is Telnet/Shell, Perl and the Microsoft
Frontpage server extensions. All e-mail sent to your domain
is forwarded to you instantly - or can be collected when
you like
As
your business grows, you might need secure server access
to take credit cards, or an online database system, or even
a fully automated sales system - whatever your need, we'll
make sure that we're able to deliver a quality solution...
now and in the future.
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| 5. |
A
name you can trust - and a company that values your
business |
We're
proud of the service we offer - and we're just as proud
that our customers have chosen to use our services.
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The
Web Site Hosting Company UK has been hosting quality sites
for 3 years. We are full members of Nominet UK and business
partners with Network Solutions (the UK and US domain name
registries).
We
started out as customers ourselves - and just couldn't find
a level of service that we thought was acceptable, never
mind good. We set our standards high, and hope that we can
exceed your expectations.
We
employ staff who understand your business needs - and will
provide useful advice whether you're web-wizard, or new
to the internet. We don't employ tecchies or geeks!
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